Value-chain Learning

What should your customers know to better utilize your product or service?  What should your suppliers know about you in order to optimize your interaction?

People don’t have to be part of your organization to impact its success.  Your organization’s success depends on who you buy from, who you sell to and who you employ. Some would argue that educating the part of your value-chain not represented by your organization deserves a higher percentage of the overall training budget.

Orbital RPM’s Value-chain Learning service extends beyond the boundary of traditional learning practitioners.  The result of including your value-chain in your learning initiatives also double as an effective marketing platform.  Marketing, after all, is educating others about an organization.

Was the tutorial with your new cell phone helpful?  Have you ever accessed an on-line forum for a question about a product or software?  These are both examples of companies that have invested in learning for their customers.

Massive retailers that dictate how suppliers manage their own inventory have invested in the learning of their vendors. Better performing vendors or suppliers means the opportunity to add more value to the customer.

Orbital RPM offers learning services that extend beyond your organization to encompass your entire value-chain. Some examples are:

• Customers     What would allow your customers to better utilize your product or service? What would you educate them on if you could?  
• Suppliers     How could your vendor relationships benefit from access to better information?  How can you make life easier for each other?
• Employees     What would be the benefit of employees learning from and teaching the customers and suppliers of the organization?  How can this natural process best be supported?

Orbital RPM helps extend learning beyond an organization and into the space of the value-chain.  Our wide variety of learning services can be used to maximize an organization’s performance by targeting everyone that impacts success, not just employees.